App / Mobile
This page sets out exactly what data 2kkbd collects when you open an account, make a deposit via Upay or Bank Transfer, or contact support — and how we keep it. Your right to review, correct or question that data sits at the centre of how we operate.
When you create an account or complete a deposit, we collect the information needed to run that transaction — your registered name, contact details, and the payment method you use, whether that is Upay or a Bank Transfer. We do not collect more than what the account or transaction requires. Data you enter during registration is stored on secured servers and is used only for account management, transaction processing and support responses. We do not sell your personal data to third parties. Where we share data — for example, with a payment processor handling your Upay deposit — that sharing is limited to what the processor needs to complete the transfer. Cookie data from your browsing session on 2kkbd is used to keep your session active and to recognise your device on your next visit. You can manage cookie preferences through your browser settings. Retention periods follow applicable data rules; we hold transaction records for as long as your account is active and for a period after closure, in line with applicable legal requirements in the regions where access is permitted. Access to this platform and the rights described here depend on your local law and eligible region.
Payment data from your Upay deposit is passed only to the processor completing that transaction.
Bank Transfer details you enter are used solely to verify and process the specific transaction you initiate.
Your registration details, deposit history and support contacts are stored and accessible through your account dashboard after login.
Session cookies keep your account active during a visit. You control cookie settings directly in your browser.
Not every interaction on 2kkbd falls under this policy in the same way. Understanding the boundary helps you know who to contact and what rights apply in each situation. The four areas below draw that line clearly.
This policy covers all data collected when you register, log in or update your account profile on 2kkbd. The data held there is yours to review and correct.
Deposit and withdrawal records — including Upay and Bank Transfer entries — fall within this policy. Transaction history is visible in your account dashboard after login.
Game titles, odds displays and lobby content are platform features, not personal data. This policy does not govern the rules or outcomes of individual games.
External payment processors and game studios operate under their own privacy terms. Once data leaves our system to complete your transfer, their policy applies to that portion.
Your data rights on 2kkbd are not passive. You can act on them directly. If you want to see the personal data we hold on your account, send a written request to our support team and we will confirm what is stored. Spotted an error in your registered name or contact detail? Log in and use the account settings page to edit it, or raise a support ticket if the field is locked. If you have a question about how a specific piece of data — such as a Bank Transfer record or a Upay deposit entry — was collected or stored, our support channel is the right place to ask. We respond to data questions through the same contact paths we use for account help. Your request is handled as a priority, separate from general account queries. Availability of these rights depends on your local law and the eligible region in which you access the platform.
Your deposit history, transaction entries and registered details are visible in your account dashboard after login. For a full data summary, submit a written request to support.
Editable fields — email, contact number, display name — can be updated in account settings. For locked fields, contact support with your correction in writing.
If you are unsure why a specific data point was collected, send your question via the support channel. We will identify the collection reason and respond in writing.
You can request that we close your account and handle your data accordingly. We process such requests in line with applicable retention rules and local legal requirements.
Privacy and data questions go through the same support paths as account help — there is no separate department to navigate. Use the channel that works for your situation. All three paths below accept data-related requests, and we treat them with the same priority as account access queries.
Open the live chat window from any page on 2kkbd. For privacy questions, state that your query is about your account data so the agent can route it correctly.
Send your written data request or correction to our support email address shown in the contact section of your account. Email is the preferred path for formal data requests.
Log in to review your stored transaction records and registered details directly. Editable fields can be corrected there without contacting support at all.
Data security on 2kkbd runs through four consistent practices that apply to every account, every deposit record and every support interaction. These are not optional extras — they are part of how the platform is built.
Account and transaction data — including Upay deposit entries and Bank Transfer records — is held on access-controlled servers. Access within our team is limited to the roles that need it to process your request or transaction.
We use session cookies to keep your account active and to remember your device. These are not used for advertising profiling. You adjust cookie behaviour in your browser settings at any time.
We keep your account data while your account is active. After closure, we retain transaction records for the period required by applicable rules in eligible regions. Once that period passes, records are removed from active storage.
When this policy changes, the updated version is posted on this page with the revision date shown at the top. Continuing to use your account after a change is posted means you have seen the updated terms.
These are the questions we hear most often about how we handle account and transaction data. If your question is not answered here, contact support directly through live chat or email.
We collect the details you enter during registration — name, contact information and your chosen login credentials. When you make a deposit, we also record the payment method used, such as Upay or Bank Transfer, and the transaction amount. We do not collect more than what the account or transaction requires.
Your transaction history and registered account details are visible in your account dashboard after login. For a complete summary of stored personal data, send a written request to our support team via email and we will compile and share what we hold.
Log in and go to account settings — most contact and profile fields can be edited directly. If a field is locked and shows incorrect information, raise a support ticket with the correct detail in writing. We will update it and confirm the change.
We share data only where necessary to complete a transaction — for example, passing your Upay deposit details to the payment processor handling that transfer. We do not sell personal data. Third-party processors operate under their own privacy terms for the data they receive.
We hold your data while your account remains active. After account closure, transaction records are kept for the period required under applicable rules in eligible regions. Once that period ends, records are removed. Retention periods depend on local legal requirements.
Contact our support team in writing — via live chat message or email — and state that you want your account closed and your data handled accordingly. We process the request in line with applicable retention rules. Some records may be retained for the legally required period before removal.